Application Support Analyst – Distribution

September 17, 2026

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Job Description:

Provide level 1 support for core business applications covering order processing and fulfillment, Purchasing, Sales, Customer Service, Warehousing & Logistics, and Accounting
Provide remote support for information technology issues
Identify, research, resolve, and document reported issues
Deliver customer service via phone, email, and ticketing system
Document reported problems accurately in ServiceNow
Escalate important or recurring issues to internal teams and the Applications Support Service Desk Manager
Monitor tickets and calls to ensure timely assistance
Follow up with end users to identify areas for improvement
Address day-to-day questions and issues involving core business applications
Train users and suggest system enhancements
Gather, analyze, and communicate change requests to appropriate IT teams
Ensure compliance with corporate or regional policies and procedures related to system support and security
Post technical maintenance and software installations and assist with QA and UAT as needed

Requirements:

High School diploma or equivalent required
Bachelor's degree in Computer Science, Information Technology, or relevant field is a plus
Prior experience with ServiceNow, IBM iSeries systems (AS400), MS Dynamics or CRM, JDA or Replenishment, OmniTrac or other TMS is a plus
Ability to efficiently use Microsoft Office products such as Outlook, Word, and Excel
Excellent analytical and problem-solving skills anchored in a service management mindset
Proven work experience in a service-oriented role
Strong verbal and written communication skills
Solid technical background and ability to give instructions to a non-technical audience
Willingness to travel 20% for training and collaboration

Benefits:

Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment
401(k) retirement plan with a company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days
Paid time off
10 vacation days and 2 personal days annually
40 hours annual sick pay; 56 hours per year for candidates hired in Washington
6 paid national holidays and 2 floating holidays
Any leave required under federal, state, or local law
Remote position
20% travel for training and collaboration

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