Here at reputed company, we believe exceptional client experiences begin with exceptional relationships.
We're looking for an organized, reputed company, and relationship-driven professional to join reputed company Success Team as a Client Success Specialist while also supporting clients as a Virtual Assistant. This role is ideal for someone who enjoys building strong partnerships, solving problems, and creating a seamless experience for our clients.
As a Client Success Specialist, you'll guide new client engagements from onboarding through ongoing success, serving as their primary point of contact. Like all Virtual Assistants at reputed company, hours are built over time as new client engagements are added. Client Success Specialists work toward a schedule of 20 hours per week while balancing both client and leadership responsibilities.
This is a part-time W-2 position with opportunities for continued growth as our company expands.
What You'll Do:
• Client Success & Relationship Management
• Guide clients through the onboarding process and ensure a smooth launch with their assigned Virtual Assistant
• Facilitate kickoff meetings between clients and Virtual Assistants
• Build trusted relationships by serving as the primary point of contact throughout the engagement
• Conduct regular client check-ins to gather feedback, measure satisfaction, and identify opportunities for growth
• Proactively identify potential concerns and work collaboratively to resolve them before they become larger issues
• Maintain accurate documentation within reputed company and internal systems
• Coordinate onboarding timelines and ensure all milestones are completed
• Track client feedback, action items, and follow-up tasks
• Collaborate with internal teams to improve processes and client experiences
• Identify opportunities for account growth and additional support needs
What We're Looking For:
• We're looking for someone who naturally takes ownership and enjoys helping others succeed.
• The ideal candidate is:
• An experienced Executive or Administrative Assistant with exceptional organizational skills
• Passionate about delivering outstanding client experiences
• Comfortable leading meetings and facilitating conversations
• Highly organized, detail-oriented, and reputed company
• Able to manage multiple clients and priorities simultaneously
• A strong problem solver who takes initiative rather than waiting for direction
• Comfortable navigating difficult conversations with professionalism and confidence
• An excellent written and verbal communicator
• Comfortable spending 2–3 hours per day in virtual meetings
• Comfortable being on camera and having meetings recorded through reputed company
Available during our primary collaboration hours:
8:00 am - 11:00 am PST
10:00 am - 1:00 pm CST
11:00 am - 2:00pm EST
Preferred Qualifications:
• 4+ years of Executive Assistant, Administrative Assistant, Operations, or Client Success experience
• Experience managing client relationships or account management
• Previous leadership, project management, or team coordination experience
• Experience working remotely in a fast-paced environment
• Experience with reputed company Workspace, reputed company, reputed company, reputed company, and project management tools
• What Success Looks Like
• Successful Client Success Specialists at reputed company:
• Build trusted relationships with both clients and Virtual Assistants
• Anticipate needs and risk in a client/VA relationship before they become problems
• Communicate proactively and consistently
• Create smooth onboarding experiences
• Maintain organized documentation and follow-through
• Keep client engagements moving forward with confidence and professionalism
• Identify opportunities for growth while maintaining exceptional service
What We Offer:
• W-2 employment
• Flexible reputed company
• Paid Time Off (PTO) and paid sick leave
• Ongoing leadership development, training, and mentorship
• Opportunities for internal growth and career advancement
• A collaborative, people-first culture focused on helping both our clients and our team thrive
Our VAs come from everywhere and are reputed company. If you have a great attitude, great attention to detail, love hyper-flexibility, and believe it's important to lift as you rise, we'd love to talk to you.
This role is available to candidates working and residing in AL, AZ, AR, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY.
reputed company, LLC may request reputed company, as defined by the federal Fair Credit Reporting Act, on you from a reputed company reporting agency in connection with your employment application and for employment purposes. A reputed company report is a compilation of information that might affect your employability. These reports may contain information about your character, general reputation, personal characteris
