Customer Service Representative | Work From Home | Weekly Pay

September 28, 2026

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Remote Benefits Customer Service Representative | Work From Home | Weekly Pay

Company: AO | Globe LifeLocation: 100% Remote (United States)

Help Protect Working Families—From the Comfort of Home

AO, a proud member of the Globe Life family, is seeking compassionate, motivated professionals to join our team as Remote Benefits Customer Service Representatives.

Since 1951, we've helped protect working-class families by providing life, accident, and supplemental health insurance benefits. In this fully remote position, you'll connect with clients through scheduled Zoom appointments, answer questions, explain available benefit options, and guide families through the enrollment process.

If you enjoy helping people, building relationships, and working from home, we'd love to meet you.

What You'll Do

Contact clients who have requested information about their benefits.
Conduct virtual appointments using Zoom.
Explain life, accident, and supplemental health insurance options.
Guide clients through the enrollment process.
Provide exceptional customer service before, during, and after enrollment.
Maintain accurate client records and follow-up documentation.
Participate in ongoing virtual training and professional development.

Qualifications

Strong communication and active listening skills.
Excellent customer service mindset.
Comfortable using computers, Zoom, and online technology.
Organized with effective time-management skills.
Self-motivated and dependable.
Professional, friendly, and relationship-focused.
Leadership experience is a plus but not required.

No previous insurance experience is required. We provide comprehensive training, mentorship, and licensing guidance.

What We Offer

100% Remote Work

Flexible Schedule

Weekly Pay

Performance Bonuses

Health Insurance Reimbursement

Company-Paid Life Insurance

Residual Income Opportunities

Retirement & Career Advancement Opportunities

Ongoing Virtual Training & Leadership Development

Industry-Leading Technology & Support

Why AO?

AO is backed by the strength of Globe Life, a Fortune 600 company and one of the world's leading providers of life insurance benefits. We proudly serve working families throughout North America and have partnerships with organizations including the Dallas Cowboys and Texas Rangers.

Our mission remains simple:

Protect Every Child. Serve All Working People.

Interview Process

All interviews are conducted virtually via Zoom, allowing you to interview from the comfort of your home.

Ready to Make a Difference?

If you're looking for a meaningful remote career with flexibility, professional growth, and the opportunity to help families protect their futures, apply today.

Join a company built on more than 70 years of service, integrity, and success.

AO | Globe Life

Remote Career. Weekly Pay. Flexible Schedule. Meaningful Work.

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Remote

Skills:
Calendar Management, Communication Skills, Customer Support/Service, Documentation, Futures, Health Insurance, Insurance, Leadership, Licensing, Mentoring, Organizational Skills, Record Keeping, Technical Leadership, Technical Support, Time Management, Training/Teaching, Work From Home

Globe Life AIL - Lisa Russel

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...