[Hiring] Product Manager - Telephony @10Pearls - United States

November 3, 2026

Other Jobs To Apply

No other job posts for this day.

Role Description

Serve as the primary advocate for your product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions.
Own OKRs and KPI tracking for your product area, and use them to measure and communicate progress and value delivered.
Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions.
Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact.
Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership.
Define and drive product strategy for telephony and contact center capabilities, with a working understanding of AWS Connect and related telephony systems.
Partner directly with engineering teams building on AWS Connect to translate business and customer needs into technical requirements.
Evaluate and prioritize telephony/call center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap.

Qualifications

Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication.
Understanding of AWS Connect and telephony/call center systems.
Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally.

Requirements

Prior experience as a product manager for a contact center, telephony, or customer service platform.
Experience partnering with engineering teams on AWS-based telephony solutions.

Benefits

Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls.
Employer-funded health reimbursement account (HRA) for the high-deductible health plan option.
Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment.
Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program.
Employer-paid short-term, long-term, life, and AD&D insurance.
Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents.
Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...