Maternity Case Management Supervisor

September 23, 2026

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Job Description:

Manage Case Management staff in the day-to-day operations of the Maternity Case Management department
Oversee and adjust work queues to maintain workflow balance
Monitor and facilitate adherence to department and company metrics
Train new hires and current staff
Support case management staff and the company program
Assess the Maternity Case Management program for opportunities to improve efficiencies and outcomes
Support team members and clients in daily department operations
Meet regularly with staff to gather feedback and address concerns or issues
Oversee team caseload in the medical management system and adjust assignments as needed
Conduct regular case reviews in addition to staff assessments
Provide emergency coverage for Case Management caseloads as needed
Report to the Manager of Maternity Case Management
Work closely with management staff to implement a culture and work environment promoting continuous improvement

Requirements:

Registered Nurse (RN) with a current, unrestricted license is required
BSN is strongly preferred
Three or more years of experience in a Case Management role is required
Previous experience in a Maternity case management program preferred
Experience in a team lead or supervisory role managing nursing staff is desired
CCM certification required within the timeframe specified by company policy
Must be available to stay late, as needed, to manage staff and caseloads
Experience with NCQA standards preferred
Must have demonstrated strong problem-solving skills
Must have proven track record of utilizing tact, diplomacy, and strategic thinking in addressing issues and changes in company policy, etc.
Must be self-motivated and willing to learn multiple tasks
Must be well organized and able to prioritize tasks
Must have good computer skills and be familiar with using Microsoft Office (Word, Outlook etc.)
Must demonstrate accuracy in spelling and documentation
Must have commitment to excellence in customer service

Benefits:

Accommodation to interview available for individuals with disabilities
Equal employment opportunity consideration regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

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