NOC Network Engineer II - Night and Evening Shift Department Broadband - Network Engineering Services Employment Type Full Time Location Remote Reporting To Jeff Crowe Description JSI invites you to join our team as an NOC Network Engineer II – Night and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization. About the Company JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 750 clients nationwide and a powerful presence in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world. Position Overview As a NOC Network Engineer II, you will assist JSI’s clients with the monitoring of networks. Responsibilities • Proactive Monitoring actively monitor customer network infrastructure using established NMS tools to identify and resolve issues before they impact service. • Incident Management Create, work, and resolve trouble tickets for network and server issues with a high degree of accuracy. • Troubleshooting Diagnose and resolve Layer 1-3 network issues independently, utilizing logical troubleshooting methodologies. • Scheduled Maintenance Execute routine maintenance, software upgrades, and patch management on customer network equipment during low-traffic maintenance windows. • Documentation & Handoff Document and diagram networks, relevant processes, and troubleshooting steps. Ensure clear and detailed shift handoffs to incoming/outgoing teams to maintain operational continuity. • Escalation Properly identify and escalate complex incidents to appropriate Tier 2/3 resources or vendors when necessary. • Communication Communicate technical concepts in a clear, understandable manner to customers and internal stakeholders. • Knowledge Base Contribute to the team knowledge base by creating solutions for common issues. • On-Call Participate in an on-call rotation as required. • Schedule Anticipated schedule is 500 PM to 200 AM Central Time and will include weekends. o Note Schedules are subject to change based on business needs. • Training Initial training hours may vary and could require availability during standard business hours before transitioning to the 2nd shift schedule. Requirements • Occasional travel may be required. • On-call rotation is required. • Applicant must be authorized to work in the U.S. and not require sponsorship. Qualifications Required Qualifications Service Provider Networking Hands-on experience with ISP/Telecom Access technologies (GPON, XGS-PON, DSL, Fixed Wireless, etc). • Layer 2 Switching Proficiency with VLANs, Trunking, Spanning Tree, and loop prevention. • IP Management Understanding of DHCP, DNS, and IP Address Management. • Linux Fundamentals Comfortable navigating Linux CLI for server troubleshooting and basic log analysis. Knowledge of • Routing Protocols Fundamental understanding of dynamic routing protocols (OSPF, BGP) and static routing. • Infrastructure Familiarity with carrier-grade equipment (e.g., Cisco, Adtran, Juniper, Ciena, Calix, Ribbon, Arista, Nokia, etc). • General Networking Strong grasp of the OSI Model and TCP/IP stack. • VoIP Understanding of Voice over IP signaling and troubleshooting. Professional Competencies • Autonomy Demonstrated ability to troubleshoot complex issues independently with minimal supervision (critical for remote/2nd shift operations). • Incident Management Experience working within ticketing systems (e.g., ServiceNow, ConnectWise, Jira) and adhering to SLAs. Remote Work Requirements • Must have a dedicated, quiet workspace free from distractions. • Must have a reliable, high-speed internet connection (primary connection cannot be cellular/hotspot based). • Strong communication and interpersonal skills. Preferred Qualifications • Experience Minimum of 2+ years of direct experience in a Network Operations Center (NOC) or Service Provider environment. Previous remote work experience is a plus. • Education Bachelor’s degree in Computer Information Systems, Engineering, or a related field is preferred, but relevant industry experience and certifications (CCNA, JNCIA, Network+) may be substituted. • Certifications Active entry-to-mid-level networking certifications (CCNA, JNCIA, or vendor-specific equivalents) are highly desired. Benefits & Compensation • Competitive salary + performance-based bonuses. • Comprehensive benefits package (medical, dental, vision, 401(k)) • Generous PTO and wellness opportunities. • Ongoing professional development and educational opportunities.