Part-Time Customer Service Representative- Remote Opportunity

October 26, 2026

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Stauer is currently seeking enthusiastic, friendly, and customer-focused individuals to join our Customer Service operations team at our Burnsville, MN location. Remote Position.

Requirements:

Great attention to detail and excellent communication skills.
1-2 years’ customer service experience is required. Call center experience preferred.
Our expertise is customer service, so excellent communication skills are essential.
Must have strong listening skills, problem solving skills and be self-motivated.
Good Typing and Speaking Skills. Inbound Call Center.
Familiar with Outlook
Knowledge of jewelry and watches a plus
Must be able to provide customer experience that promotes repeat business.
Ability to multitask and keep organized in a fast-paced environment.

Benefits/Company Perks:

Remote
Part Time/Flexible Schedules
A+ rating with the Better Business Bureau.
Fun work environment and many more fun company perks!

Schedule/Hours:

Must be flexible with days available to work. Required to work Mondays.

Pay Rate: $16 per hour

14091 Southcross Drive W., Burnsville, MN 55337 (Only considering applicants who live in a commutable distance of the Burnsville, MN office)

Who we are:

We are the country’s fastest-growing destination for precious gemstone jewelry, unique luxury items and vintage-inspired timepieces. We have over 15 years of success in direct marketing and continue to experience incredible growth. Based in Burnsville, Minnesota and Richmond, Virginia we have international offices in Italy and Hong Kong.

Following a record-breaking year, no other company better combines the history, mystery and romance of the past with modern craftsmanship and 21st century technology. Think vintage collectibles from brands like Cartier, Tiffany, Van Cleef, and Rolex, and then picture precious gems such as diamonds, rubies, and emeralds and...you’ll get the idea!

We are treasure seekers. We are storytellers. We are our customers’ inside connection to affording the extraordinary. We shop the world for the rare, the beautiful, and the innovative and secure them at a price that makes them amazingly affordable. As one of the nation’s largest gem buyers, we purchase on average over 10 million carats of gemstones a year. Then, we introduce these remarkable finds through compelling stories found in nearly one billion pages of print advertising each year. Think of Stauer as the passport to celebrating the finer things in life and the people you love without breaking the bank.

Nextten Stauer, LLC is committed to providing Equal Employment Opportunities to all applicants and employees. EOE / AA /Disabled Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...