Product Manager – Service Engineering

November 3, 2026

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Job Description:

Define product vision, strategy, and roadmap for Service Information and Technical Publications solutions across the Windchill product development lifecycle
Engage customers, partners, analysts, and field teams to understand business challenges and market opportunities
Translate business requirements into epics, user stories, and prioritized product backlogs
Engage R&D teams on technical discussions and guide implementation approaches and backlog execution through product releases
Evaluate emerging technologies and identify opportunities to leverage AI and automation
Partner with R&D and UX teams to design and deliver innovative, AI-powered solutions
Drive Agile planning, backlog management, prioritization, and story acceptance
Support product launches, sales enablement, and go-to-market activities
Collaborate across Product Management, R&D, Sales, Support, and Partners
Influence product strategy across a complex software portfolio

Requirements:

Strong foundation in modern Product Management practices, with inbound skills and ability to translate customer needs into successful enterprise solutions
Experience with Agile/Scrum methodologies, backlog management, and user story development
Strong understanding of Product Lifecycle Management, Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), and Technical Publications
Proven implementation experience in service content workflows of enterprise software applications, including structured content, publishing, and content delivery
Knowledge of technical documentation standards: DITA 2.0, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs
Understanding of Azure, AWS, REST APIs, microservices, and modern SaaS architectures
Familiarity with enterprise search, metadata, taxonomy, and information architecture
Strong passion for AI and emerging technologies
Understanding of Generative AI, LLMs, RAG architectures, semantic search, vector databases, knowledge graphs, and AI assistants
Experience identifying and delivering AI-powered customer solutions
Ability to translate AI innovations into product strategy and measurable business value
Knowledge of AI applications for content creation, translation, knowledge management, and service operations
Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related field
10+ years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related disciplines
Proven success delivering enterprise software products from concept through market adoption
Ability to work effectively with highly technical teams and executive stakeholders
Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC

Benefits:

Performance-based bonus eligibility
Employee share purchase program (ESPP) with discounted PTC stock
Potential eligibility for equity programs
Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy for office-assigned employees

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1. HOW DO YOU PLAN YOUR DAY?

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