Remote CX Support I, International Contractor (Philippines)

November 6, 2026

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Travefy is the connected system powering the travel industry.

More than 50,000 travel agencies and advisors trust Travefy to help them prove their value, simplify their work, and grow their businesses. Our platform is where they go to manage clients, design and sell stunning trips, market their brands, and run the back office.

Travel is booming, a new generation of advisors is reshaping the industry, and Travefy builds the tools they run on. Come help shape how an entire industry works.

About the Role

Support is a feature. Come build it with us.

At Travefy, we treat customer support as part of the product. Every chat, every email, every escalation is a chance to make a travel professional's day a little easier and their business a little stronger. If that idea pulls you in, keep reading.

The Shift You're Signing Up For

Philippines based, full time. Monday through Friday, 9:00 AM to 5:00 PM Philippines time (8:00 PM to 4:00 AM US Eastern, Sunday through Thursday). You'll overlap with a teammate in the Philippines for part of your day, and you'll cover each other's shifts when one of you is out.

Coverage windows can shift over time as the team grows and customer demand changes. We'll always be upfront with you about that.

What Your Days Look Like

Deliver high quality support across live chat and email, alongside our AI agent, and step in on the rare phone escalation

Troubleshoot platform issues and walk customers through workflows with calm, clear confidence

Escalate bugs, technical issues and account concerns to the right people at the right time

Juggle several conversations at once without dropping the thread on any of them

Spot trends in customer pain points and product feedback before they turn into bigger problems

Contribute to help articles, internal documentation and process improvements

Show up for customers with professionalism, empathy and a real sense of urgency

Who You Are

You've supported customers inside a SaaS platform before. This one is required.

You write in English the way a thoughtful, confident human writes. Clear, warm, no fluff.

You think critically. You untangle a tricky issue without waiting to be told what to do next.

You stay steady. Organized and calm when the queue gets loud.

You learn fast. You pick up new tools quickly and aren't intimidated by anything technical.

You own it. You take ownership and follow through, even when no one is watching.

Bonus Points

2+ years in customer support, customer experience or technical support

Time spent inside Intercom, GitHub, HubSpot or similar tools

Any background in the travel industry

The Setup

Independent contractor role, full time hours, fully remote.

Competitive compensation based on experience.

Bring your own setup: a reliable computer and internet.

Real room to grow inside the CX team over the long term.

You are responsible for any local tax or compliance requirements that apply in the Philippines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...