[Remote] Technical Support Technician (Hybrid)

September 30, 2026

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Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing public safety through technology. As a Senior Technical Support Engineer, you will support and configure critical hardware and software implementations, ensuring operational availability and rapid resolution of customer issues in the public safety sector.

Responsibilities

Configure and support complex hardware and software systems deployed in public safety customer environments
Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
Troubleshoot and analyze intricate system-level software, networking, and third-party components
Identify root causes of application failures and implement corrective measures to prevent recurrences
Maintain continuous operational availability of local and remote customer implementations
Work effectively as a self-directed technical resource and as a highly collaborative team member
Share domain knowledge regarding application behavior and database performance with internal engineering groups
Participate in a rotational off-hours on-call schedule to support emergency system restoration

Skills

Bachelors degree or 3+ years of relevant experience
Must be able to obtain background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments
Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks
Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules
Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues
Client Engagement to represent the organization and manage customer relationships with high professionalism
On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues
Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls
Deep knowledge of relational database query writing, optimization, and SQL Server indexing

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Referral Payment Plan: Yes

Company Overview

Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is

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