About the position

Wells Fargo is hiring a Merchant Services Tele Sales Specialist to join its Merchant Services team. The role partners with business owners to identify and implement secure, modern payment solutions that support growth, operational efficiency, and improved customer experience. It is suited to someone who thrives in a sales-driven contact center, enjoys consultative client conversations, and wants to build a career in the payments industry. The specialist sells payment products and services, works with inbound leads and outbound follow-up, assesses client needs, and manages the sales process through application, onboarding, and activation. The role also supports customer and prospect inquiries, account setup, and payment operations questions, while collaborating with internal partners to deliver a seamless client experience. The position offers a hybrid work schedule but requires willingness to work on-site at the stated location. The work schedule is Monday through Friday, 8 a.m. to 6 p.m. CST. The position is not eligible for visa sponsorship.

Responsibilities

• Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
• Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive conversion.
• Assess client needs and deliver customized merchant solutions aligned with business objectives.
• Educate clients on payment security, fraud mitigation, and regulatory compliance.
• Manage the full sales lifecycle from initial consultation through application, onboarding, and activation.
• Collaborate with internal partners to support an end-to-end client experience.
• Support inbound inquiries from customers and prospects in the Merchant Services contact center.
• Assist with account setup and onboarding across multiple platforms and industries.
• Navigate multiple systems to answer questions related to funding, billing, interchange, and payment operations.
• Meet sales goals, service standards, and key performance metrics.
• Follow applicable risk programs, Wells Fargo policies and procedures, and risk and compliance obligations; escalate and remediate issues as appropriate.

Requirements

• At least 2 years of Merchant Services or Contact Center Sales experience, or equivalent experience demonstrated through work, training, military experience, or education.
• Willingness to work on-site at the stated location.
• Work schedule is Monday through Friday, 8 a.m. to 6 p.m. CST.
• Not eligible for visa sponsorship.

Nice-to-haves

• Experience in consultative sales, financial services, or solution-based selling environments.
• Merchant Services, payments, or fintech industry experience.
• Proven success managing outbound sales efforts and pipeline development.
• Bilingual Spanish proficiency.
• Experience handling inbound customer service inquiries alongside sales responsibilities.
• Understanding of financial documentation, regulatory disclosures, and compliance requirements.
• Excellent verbal and written communication skills.
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications.
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Benefits

• Robust benefits.
• Competitive compensation.
• Programs designed to support work-life balance and well-being.