Job Title: Temporary Representative, Data Operations & Compliance

Industry: Education / Data Services

Location: Remote-first, with the ability to report to the Herndon office when needed

Assignment Type: Temporary Contract — approximately 6 months

Pay: $17.00 - 17.50/hour (based on experience)

Work Schedule: Monday–Friday, 8:00 AM–4:45 PM ET; 40 hours/week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company: A nonprofit organization that helps colleges and universities manage and verify student enrollment, degrees, transcripts, and education data for employers, lenders, and government agencies.

Job Description: We are looking for a detail-oriented Representative, Data Operations & Compliance to join an experienced compliance reporting team. This role is a mix of customer service, data processing, and problem-solving. Day to day, you’ll help with data and file questions, review information for accuracy, enter and update data, and work with internal teams to resolve issues.

This is a great opportunity for someone who enjoys working with data but is also comfortable picking up the phone and communicating directly with customers.

Key Responsibilities:

• Support customers using web applications and services.
• Help with file and data questions, including errors, warnings, inaccurate information, and submission schedules.
• Review and process data files to make sure information is accurate and meets data and compliance requirements.
• Answer questions by email, phone, and other communication channels.
• Document interactions and requests in Salesforce.
• Follow up on open questions and work with internal teams to find solutions.
• Partner with internal teams and leadership when additional support is needed.
• Participate in team meetings, trainings, and other department activities.
• Provide feedback on training and learning programs.
• Build positive relationships with internal and external customers through clear and professional communication.
• Learn new processes, share ideas, and adapt as priorities change.

Qualifications:

• 1+ year of customer service or call center experience.
• Experience entering and managing information in databases or web-based systems.
• Strong attention to detail and accuracy.
• Comfortable reviewing, auditing, reconciling, or identifying errors and inconsistencies in data.
• Basic proficiency with Microsoft Outlook, Excel, Word, and web-based systems.
• Strong written and verbal communication skills.
• Good organizational and time-management skills.
• Ability to learn and follow established processes and procedures.
• Comfortable working independently in a remote environment.
• Associate or Bachelor’s degree required; a combination of education and experience, including military service, will also be considered.

Additional Details:

• Start date: October 12
• 1–2 weeks of onboarding and training.
• This role will primarily support data files and processing.
• This is intended to be a temporary assignment, with potential to extend based on business needs.
• No overtime is permitted for temporary employees.
• Candidates must have a dedicated, distraction-free workspace for remote work.

Perks:

• Remote-first work environment.
• Experienced and collaborative team.
• Opportunity to gain experience in data operations, compliance, and customer support.
• Training and opportunities to learn new systems and processes.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.