Customer Success Manager — Remote

September 29, 2026

Other Jobs To Apply

Job Overview

About PepsiCo

PepsiCo is a global food and beverage company with a diverse portfolio of iconic brands and a large, dynamic workforce. We’re looking for a customer-focused professional who can build trusted relationships and help deliver an outstanding experience for customers and business partners.

About the Role

As a Customer Success Manager, you'll serve as a key point of contact for customers and business partners, helping ensure their needs are understood, issues are resolved efficiently, and relationships remain strong.

This is a remote, non-technical position focused on communication, relationship management, problem-solving, and customer satisfaction.

Key Responsibilities

Develop and maintain strong relationships with customers and business partners
Manage customer onboarding and ongoing engagement
Respond to customer questions and resolve issues promptly
Coordinate with internal teams to address customer needs
Monitor customer satisfaction and identify areas for improvement
Conduct regular customer check-ins and follow up on outstanding requests
Maintain accurate customer information and documentation
Gather customer feedback and communicate trends to relevant teams
Help improve customer retention and overall satisfaction
Represent the company professionally in every customer interaction

Qualifications

2+ years of experience in customer success, account management, sales, client services, operations, or a related field
Strong verbal and written communication skills
Excellent organization and follow-through
Ability to manage multiple priorities in a remote environment
Strong problem-solving and interpersonal skills
Comfortable learning and using business software
Ability to work independently while collaborating effectively with a team

No coding or technical background is required.

What We Offer

Remote work opportunity
Competitive salary
Performance-based incentives
Paid time off and benefits
Professional development opportunities
Opportunities for career growth
Collaborative and inclusive work environment

Apply

If you're passionate about building relationships, solving problems, and helping customers succeed, we encourage you to apply.

Join a team where your customer relationships, communication skills, and ability to make an impact are valued.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...