About nexahire and the Home Health Industry
Welcome to nexahire, a forward‑thinking leader in the home health and patient care sector. We are dedicated to delivering compassionate, high‑quality services that empower patients to recover and thrive in the comfort of their own homes. Our mission is to bridge the gap between clinical expertise and everyday life, ensuring that every patient receives personalized, timely, and coordinated care. At nexahire, we believe that exceptional customer service is the cornerstone of patient satisfaction and clinical success.
Why Join nexahire?
As a rapidly expanding organization, nexahire offers a dynamic work environment where your contributions directly impact patient outcomes and organizational growth. We value innovation, collaboration, and a commitment to continuous improvement. By joining our team, you will:
- Work in a culture that celebrates diversity, inclusion, and mutual respect.
- Participate in ongoing professional development and training programs.
- Enjoy a flexible, remote‑friendly schedule that supports work‑life balance.
- Benefit from competitive compensation, comprehensive benefits, and performance‑based incentives.
- Be part of a mission‑driven organization that makes a tangible difference in people’s lives.
Job Summary
We are seeking a highly motivated Remote Customer Care Coordinator to become an integral part of our referral and patient support team. In this role, you will manage the end‑to‑end process of patient referrals, ensuring accurate data entry, insurance verification, and seamless communication across departments. Your dedication to detail and customer‑centric mindset will help us maintain the highest standards of care and operational excellence.
Key Responsibilities
Referral Intake & Data Management:
Receive, review, and accurately enter patient demographic, clinical, and insurance information into our home care database. Verify all details against referral sources and maintain data integrity.
Insurance Verification & Authorization:
Conduct thorough insurance checks, obtain authorizations, and resolve any coverage issues. Communicate findings to clinical teams and referral sources to prevent delays.
Patient & Family Engagement:
Contact patients and families to confirm information, answer questions, and provide clear guidance on next steps. Deliver a courteous, professional, and empathetic experience at every interaction.
Cross‑Functional Collaboration:
Work closely with community account managers, hospital consultants, schedulers, and billing staff to ensure smooth referral processing and timely service delivery.
Quality & Compliance:
Adhere to all internal policies, quality standards, and regulatory requirements. Complete mandatory training and maintain up‑to‑date certifications.
Workflow Optimization:
Identify bottlenecks, propose process improvements, and participate in multidisciplinary quality improvement teams.
Technology Utilization:
Proficiently use HomeCare HomeBase, Forcura, Microsoft Office Suite, and other digital tools to manage referrals and communications.
Reporting & Documentation:
Generate accurate reports, track referral status, and maintain comprehensive documentation for audit and compliance purposes.
Essential Qualifications
- High school diploma or GED (preferred: associate or bachelor’s degree in health administration, business, or related field).
- Minimum of 1 year of clerical or administrative experience, preferably in a healthcare setting.
- Strong knowledge of medical terminology and insurance processes.
- Proficiency in Microsoft Word, Excel, Outlook, and internet research.
- Excellent verbal and written communication skills.
- Demonstrated problem‑solving ability and independence.
- Team‑player mindset with a collaborative spirit.
Preferred Qualifications
- Experience in insurance verification, medical claims processing, or home health referral coordination.
- Familiarity with HomeCare HomeBase or similar referral management systems.
- Knowledge of Medicare and Medicaid eligibility criteria.
- Previous experience in a remote or hybrid work environment.
- Certification in health information management or related fields.
Skills & Competencies
Attention to Detail:
Accurate data entry and meticulous record‑keeping.
Customer‑Centric Attitude:
Empathy, patience, and a proactive approach to patient support.
Time Management:
Ability to pri
