ServiceNow Lead Technical Consultant (Remote/US based)

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Sigital is seeking an experienced ServiceNow Lead Technical Consultant to become a part of our fast-growing professional services business. This role will be responsible for acting as the team leader for Sigital's delivery teams. We are a ServiceNow Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.

Primary Responsibilities:


  • Serves to design and oversee technical solutions that are leveraged for clients.
  • Project ownership-responsible for driving projects to successful completion.
  • Routinely create net new deliverables from scratch.
  • Designing solutions for customers they themselves will be implementing.
  • Routinely works independently as an individual contributor with minimal supervision.

Leads/Coordinate development team efforts, including:


  • Provide constructive feedback
  • Drive solutioning conversations
  • Conduct demos/show-backs to customer teams
  • Versatility with platform cross-function
  • Ensure development team is adhering to project scope/timeline

Qualifications:

  • Expertise with 3+ years in ServiceNow Partner consulting services and current position as a Lead Technical Consultant.
  • Working knowledge of integration functionality- Integration-Salesforce, Hub, Soap, REST, General API use.
  • Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
  • Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
  • Experience designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions.
  • Experience with Service Exchange
  • Experience with Platform Analytics
  • US citizenship- REQUIRED
  • Ability to independently gather and document requirements, design solutions, implement and support features.
  • Strong communication skills (communicate and describing features, functionality, process and delivery concepts to clients clearly and fluidly).
    • Bachelor's Degree, preferably in Information Technology/Computer Science/Engineering
  • Certified System Administrator & Certified Application Development (Required).
  • Certified Implementation Specialist - ITSM, CSM/Portal, FSM, HAM, SAM, Discovery (2+CIS certs Required)
  • Certified Implementation Specialist-Data Foundations(CMDB & CSDM) (Preferred)
  • Pro and/or Pro Plus Certifications (Preferred)

What Sigital offers:

  • Remote FTE work
  • Healthcare benefits
  • 401K plan
  • Working for a great ServiceNow Premier Partner
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...