ServiceNow Technical / Functional Consultant (Only W2)

September 29, 2026

Other Jobs To Apply

Senior ServiceNow Technical / Functional Consultant (Only W2) Location Remote Job Summary We are seeking a Senior ServiceNow Technical / Functional Consultant with strong experience across ServiceNow implementation, configuration, development, business process consulting, integrations, and AI-powered capabilities. The ideal candidate should be able to work with business stakeholders as well as technical teams and have experience with one or more ServiceNow modules, including ITSM, ITOM, HRSD, SecOps, SPM, or CSM. The role may involve traditional ServiceNow development as well as Now Assist, Generative AI, AI Search, Virtual Agent, and AI-driven workflow automation. Key Responsibilities • Gather business requirements and translate them into ServiceNow functional and technical solutions. • Design, configure, develop, and implement ServiceNow applications and business processes. • Work across ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, SPM, and CSM. • Develop and configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and IntegrationHub. • Develop solutions using JavaScript, UI Builder, Employee Center, Service Portal, and Workspaces. • Build and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server. • Support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Support ITOM capabilities including Discovery, Service Mapping, CMDB, and Event Management. • Implement HRSD solutions including HR Case Management and Employee Center. • Support SecOps capabilities including Security Incident Response and Vulnerability Response. • Support SPM capabilities including Project/Portfolio Management, Demand Management, Resource Management, and Strategic Planning. • Design and implement Now Assist, Generative AI, AI Search, Virtual Agent, AI Agent Studio, and AI Agent Orchestrator solutions where applicable. • Develop AI use cases such as incident/case summarization, knowledge article generation, chat assistance, resolution recommendations, and agent productivity enhancements. • Design AI-assisted workflows and support Agentic AI use cases. • Assist with prompt design, testing, validation, governance, and AI adoption. • Collaborate with business stakeholders, architects, developers, and project teams. • Support testing, deployment, troubleshooting, upgrades, and production support. • Follow ServiceNow development standards, security practices, governance, and implementation best practices. Mandatory Skills • Strong ServiceNow Technical and/or Functional Consulting experience. • Experience with at least one major ServiceNow module ITSM, ITOM, HRSD, SecOps, SPM, or CSM. • ServiceNow configuration and development experience. • JavaScript, Business Rules, Client Scripts, Script Includes. • Flow Designer and IntegrationHub. • REST/SOAP APIs and ServiceNow integrations. • Experience with ServiceNow workflows and business process automation. • Strong requirements gathering and stakeholder management skills. AI / Now Assist – Required for AI-focused positions • Now Assist • Generative AI • AI Search • Virtual Agent • Prompt Engineering • AI-driven workflow automation • Experience implementing AI-powered ServiceNow use cases. Certification Requirements For Senior Technical Consultant / Now Assist roles • ServiceNow Certified System Administrator (CSA) – Mandatory • 2 active CIS certifications – Mandatory For HRSD Technical Consultant roles • Active CIS-HRSD – Mandatory For SecOps Technical Consultant roles • Active CIS-SecOps – Mandatory For SPM Technical Consultant roles • CSA + active CIS certification – Mandatory Additional relevant certifications such as CAD, CIS-ITSM, CIS-CSM, CIS-ITOM, CIS-Data Foundations, ServiceNow AI Foundations, Now Assist Accreditations, Agentic AI, and AI Control Tower are preferred. Experience • 3+ years of ServiceNow experience; 5+ years preferred for senior positions. • Hands-on experience with ServiceNow implementation, configuration, development, or functional consulting. • 1+ year of hands-on Now Assist / Generative AI experience for AI-focused positions. • Experience working directly with business stakeholders and technical teams. • Experience with ServiceNow integrations, workflow automation, testing, and production support.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...