Technical Consultant – Patient Monitoring

September 29, 2026

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Job Description:

Deliver onsite and remote technical support for customer issues
Diagnose and resolve system, network, and application issues
Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
Apply knowledge of customer environments and requirements to optimize system implementation and long-term performance
Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
Analyze root causes and implement sustainable solutions to improve system stability
Maintain documentation of system configurations, troubleshooting activities, and support procedures
Follow configuration management and version control practices
Collaborate with senior engineers, clinical partners, sales, and service teams
Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
Travel approximately 75% across Northern Illinois and Wisconsin to customer and healthcare locations

Requirements:

2.5+ years of professional working experience in IT services or related technical environments
Experience in a field or hospital-based healthcare environment preferred
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
Foundational understanding of IT systems, networking concepts, and technical troubleshooting
Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher-level certification
Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and experience
Ability to travel for business; approximately 75% travel across the specified geography
Average driving time of 1–4 hours daily
Occasional overnight stays and travel by air and/or train may be required
Ability to work in office/home office and/or remote settings and hospital/healthcare environments
Must adhere to vendor credentialing requirements
Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
Ability to wear required personal protective equipment
US work authorization required; candidates requiring current or future visa sponsorship will not be considered
Must reside within Northern Illinois (north of Springfield, Illinois) and Wisconsin
Strong organization and communication skills
Detail-oriented, collaborative problem-solving approach and disciplined use of structured processes

Benefits:

Field service incentive bonus plans
On-call pay
Company fleet/car
Training
Advancement opportunities
Overtime eligibility
Generous PTO
401k with up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement
Annual incentive plan, sales commission or long-term incentives may be offered
Company relocation benefits are not provided

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