Technical Support Champion – Flexible, Contract Role

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Job Description:

  • Help customers get set up with our product and get the most value out of it
  • Support existing customers and build processes for future scaling
  • Collaborate with peers to support the next 10,000 customers

Requirements:

  • Entry-mid level role
  • You absolutely love helping people and solving problems together
  • You are passionate about web development
  • You are organized & pay close attention to detail
  • You are familiar with Memberstack
  • You can troubleshoot your way through a web development problem
  • Effective and empathetic writing + communication skills in English
  • Strong understanding of web development fundamentals
  • Basic-Intermediate understanding of HTML and CSS
  • Basic understanding of JavaScript
  • Proficient in building HTML/CSS websites from scratch
  • Experience working with Webflow
  • Experience with Zapier and/or Integromate
  • Nice-to-have: Squarespace, Duda, etc.

Benefits:

  • Flexible, contracting role (10–20 hrs per week)
  • 100% remote and flexible
  • Work with a team that is invested in your success
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...