Virtual Medical Assistant - Virtual Support Center

September 29, 2026

Other Jobs To Apply

About the position

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics. As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
Facilitates the appointment check-in and virtual rooming procedure
Performs patient registration procedures per clinic process
Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
Reschedules missed appointments or adds to clinic waitlist
Collaborates with clinic staff to ensure efficient patient flow
Verifies required paperwork is completed by the patient to ensure accuracy of information
Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
Completes check out for patients and families
Provides education and guidance around telemedicine

Requirements

CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
LIC PAR- License Paramedic from the Texas Department of State and Health Services required
NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
2 years related experience required

Nice-to-haves

2 years Ambulatory telemedicine experience preferred
Experience in a healthcare setting or customer service focused industry preferred
Outpatient clinic operations experience

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...